International Shipping Information
To view the shipping cost of an item(s), simply add the product(s) you are interested to your shopping cart. Click on "View Cart & Checkout" under the Shopping Cart button. You will be directed to a page to complete your shipping address & billing address. Once this step is completed, click "Continue". The Shipping Costs & corresponding Shipping Methods will be displayed. Payment information IS NOT required to view shipping costs.
Depending on the item, certain international shipping methods will be shown during checkout.
First Class Mail International: Ships though United States Postal Service (USPS). Economical shipping option for lighter weight packages. Allow 10-14 business days for delivery.
Priority Mail International: Ships though United States Postal Service (USPS). Allow 10-14 business days for delivery.
UPS Worldwide (Express & Expedited): Due to United States Postal Service (USPS) restrictions, certain oversized items must ship through UPS. Allow up to 5 business days for delivery.
International Ocean Freight: Heavy items including cigar cabinets will ship by insured ocean freight. Allow approximately 30 days for delivery.
Other Shipping Options: If your order requires an alternative shipping method then what is listed on our check page (Air Freight or Special Handling), please contact us.
Customs Fees & Duties
We ship to virtually any address worldwide. It is the customer's responsibility to research their country's customs regulations on which items (cigar accessories, humidors, cigars, etc.) are subject to import fees.
Customers are responsible for any applicable taxes, duties or fees imposed by their country or the carrier to get their shipment through customs. Please note shipping charges quoted through our website to international destinations outside the U.S. do not include any customs fees your local post office may charge. Please check with your local customs office for detailed information.
In the event you refuse an order due to taxes or duties, or your country' customs department rejects your shipment, your postal service may require us to cover these fees before releasing your package back to us. We reserve the right to charge you for these fees against the payment method used on your original order.
Processing & Delivery Times
All orders outside the United States & Canada are normally shipped through the United States Post Office (USPS). Most international orders ship within 48 hours from the time the order is submitted (excluding weekends or holidays). Orders with engraved items may require an additional 3-4 days processing time.
Our orders are loaded into our order management system once a day every morning about 10 am Eastern Standard Time. Orders placed after this time may not be processd until the next business day. Allow for additional processing time during the holidays.
First Class Mail International and Priority Mail International normally takes 10-14 business days for arrival. However, USPS asks to allow up to 6 weeks for international delivery.
Ocean Freight Delivery
Shipping prices displayed during checkout cover delivery of your order to the curbside or front door of the address you specify during checkout. Inside delivery is not available due to insurance restrictions.
Cigar Order Processing
Please allow for an additional 5-7 business days for all international orders containing cigars even when "rush processing" is selected.
Some countries prohibit the importation of tobacco related products. Please check your country’s import laws before placing your order. NOTE: We have blocked shipments of cigars going to Russia & Serbia due to their import regulations. However, orders with humidors or accessories are permitted to these countries. If cigars exist in an order to Russia or Serbia, shipping options will not be displayed and the order will not be processed.