Customer ServiceCustomer Service You Can Count On
At 1st Class Cigar Humidors, pleasing our customers is a major priority. Remember, just because we extend great prices on our humidors and accessories doesn't mean you have to sacrifice quality customer service. In this section you will find information regarding ordering and purchasing options. You will also find useful information on how to set up and maintain your cigar humidor. If you do not find the details you are looking for or if you have any questions whatsoever, please feel free to contact us.
TRACKING YOUR ORDER STATUS
Get updates on the processing of your order, keep tabs on your shipping status and get tracking details in real time.
Checking Order Status
SHIPPING & DELIVERY INFORMATION
Get details on our domestic and international shipping procedures. Here you will find the shipping options we offer along with their corresponding processing and transit times.
Domestic Shipping Info.
International Shipping Info.
ORDERING & PAYMENT DETAILS
Get all the information you need on ordering options and payment methods. To make your shopping experience as pleasant as possible, we offer a variety of choices.
MONEY BACK GUARANTEE
This section explains the details linked to our 30 day money back guarantee & product warranty.
Guarantee & Warranty Information
RETURNS & EXCHANGES
Wish to return or exchange an item your purchased? Here you will find complete details on our return policy.
Returning & Exchanging Merchandise
HUMIDOR SETUP & MAINTENANCE
Access useful information on how to prepare and condition your humidor to maintain your cigars in just the right enviornment. Perfect cigars are just a few steps away.
How to Season a Humidor & Proper Setup
Calibrating a Hygrometer
Treatment & Prevention (Mold)
Treatment & Prevention (Tobacco Beetles)