Please ensure Javascript is enabled for purposes of website accessibility
Site Menu
Toll Free order line:888.396.6838

Accessibility Policy

1st Class Cigar Humidors ("1st Class”) is committed to maintaining accessibility on its Website, Mobile Applications, and other technology platforms for all of its customers. 1st Class strives to comply with Americans with Disabilities Act Title III (“ADA”) and WCAG 2.0 (Levels A and AA) requirements to improve overall customer experience in a sustainable manner.

Oversight and Governance: 1st Class works with third-party accessibility consultants to assist1st Class and its Informational Technology (“IT”) team in remediating and maintaining the accessibility of its Website. The following departments are responsible for execution of the ADA policy as related to their particular area of the business:


* 1st Class IT team is responsible for procedures and processes designed to assess, monitor, and maintain the functional accessibility of 1st Class’s website.


* 1st Class’s Customer Care team is responsible for maintaining a customer support line that assists1st Class customers with disabilities, as well as both a customer support line and email address where customers with disabilities can report accessibility issues or otherwise provide feedback regarding the accessibility of the 1st Class website. Please report any accessibility issues with the 1st Class Website (954) 975-2499 or send an email to Class will document, consider, and, where appropriate, address accessibility issues submitted through the customer support line or email address.


* 1st Class Customer Care is responsible for processing ADA-related complaints and providing guidance to the IT and Customer Care teams and business when appropriate


Training: 1st Class employees, including its IT teams, actively participate in ongoing training to ensure understanding of accessibility and functionality of the Website.


Response and Prevention: The 1st Class team will assess the effectiveness and efficiency of the program on an ongoing basis. The 1st Class team will also ensure a systematic and sustainable approach is taken in any remediation efforts.